Terms Of Sale
These Terms of Sale govern the sale of goods by En Route Fruit Limited (“we,” “us,” or “our”) to business customers through our website, www.enroutefruit.co.uk (“Our Site”). By placing an order, you agree to be bound by these terms. If you do not agree, you cannot place an order.
- Definitions
- “Goods”: The products we sell.
- “Order”: Your request for goods.
- “Order Confirmation”: Our acceptance of your order.
- “Order Number”: The reference number for your order.
- “We/Us/Our”: En Route Fruit Limited.
- About Us
En Route Fruit Limited operates www.enroutefruit.co.uk and is registered in England under company number 15928961. Our registered address is Rear Office, Central House, 124 High Street, Hampton Hill, TW12 1NS. Our VAT number is TBC.
- Access to Our Site
Access to our site is free, but it’s your responsibility to ensure that you can access it. We may change or remove access to Our Site at any time, and we are not liable if it is unavailable.
Use of Our Site is subject to Our Website Terms of Use. Please ensure you have read them and understand them.
- Business Customers
These Terms of Sale apply to business customers only, not individual consumers.
- International Customers
We only deliver within the United Kingdom.
- Goods, Pricing, and Availability
Product descriptions, images, and prices are accurate but may vary slightly. We do not guarantee availability of all goods, and prices may change. Delivery charges are additional and will be shown at checkout in applicable.
Where appropriate you might be required to select the required size, colour, ripeness or origin of the goods provided.
7. Orders – How Contracts Are Formed
The ordering process is guided through Our Site or the Orderlion App, where you can review and amend your order before submission. Please ensure your order is correct before submitting.
If you provide incorrect or incomplete information, contact us immediately. If we are unable to process your order due to this, we will request corrections. Failure to provide accurate information may result in order cancellation.
Your order is an offer, and we may accept or reject it at our discretion. Acknowledgement of receipt does not constitute acceptance; acceptance is confirmed by an Order Confirmation.
The Order Confirmation will include:
- Order number
- Details of the goods, including key characteristics
- Itemized pricing, including taxes, delivery, and other charges
- Estimated delivery date
If we cannot fulfil your order, we will notify you and no payment will be taken, or if already processed, a refund will be issued within 14 days.
Refunds will be made using the same payment method unless you request an alternative method.
- Payment
Payment is due in full at the time of ordering, unless you have a trade account. We accept payment by card or cash (at delivery or in person at our facility).
- Delivery, Risk, and Ownership
Goods will be delivered on the requested date, subject to availability. Risk passes to you upon delivery, but ownership remains with us until full payment is received. You are responsible for receiving the goods at the delivery address provided.
- Damaged or Incorrect Goods
If you receive damaged or incorrect goods, please contact us immediately for assistance. We will provide instructions on how to return the goods and arrange for a refund or replacement.
- Our Liability
We are not liable for any indirect losses, such as loss of profit or business. Our liability is limited to the amount paid for the goods in the relevant order.
- Events Outside Our Control (Force Majeure)
We are not liable for delays or failures caused by events beyond our control, such as natural disasters, strikes, or internet service issues. If an event affects delivery, we will notify you and take reasonable steps to resolve it.
- Communication and Contact Details
You can contact us by phone at 020 7100 5514 or email at [email protected] for general questions, order-related inquiries, or cancellations.
- Complaints and Feedback
We welcome feedback and strive for a positive customer experience. If you have any complaints, please contact us by email at [email protected] or by phone at 020 7100 5514.
- How We Use Your Personal Information (Data Protection)
We will use your personal information in accordance with our Privacy & Cookie Policy.
- Other Important Terms
We may transfer our obligations to a third party, but your rights under these Terms of Sale will not be affected. If any part of these terms is found to be unenforceable, the rest will remain valid. We may revise these Terms of Sale from time to time and will notify you if significant changes are made.
- Law and Jurisdiction
These Terms of Sale are governed by English law, and any disputes will be subject to the jurisdiction of the courts of England and Wales.